Guide to Patient and Family Engagement in Hospital Quality and Safety

July 19, 2013

The Agency for Healthcare Research and Quality has released a guide to promote patient and family involvement in inpatient care.

"The guide provides four evidence-based strategies that hospitals can use to implement patient- and family-centered care practices. Each strategy includes educational tools and resources for patients and families, training materials for health care professionals and real-world examples that show how strategies are being implemented in hospital settings. The strategies describe how patients and families, working with hospital staff, can: •Be advisors. How hospitals can recruit and train patients and family members to serve as advisors and train clinicians and hospital staff to work effectively with them. •Promote better communication at the bedside to improve quality. How patients and families can interact with the health care team, understand the different roles that team members play and see the importance of being partners with clinicians. •Participate in bedside shift reports. Teaching patients and families what a bedside shift report is, how they can contribute to it and how nurses can support those contributions. •Prepare to leave the hospital. Different approaches clinicians can use to plan and keep track of the tasks that need to be done before a patient is discharged from the hospital." [AHRQ, press release, 8 July 2013]

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